customer service

No Clue (MM #4234)

If you’ve been shopping in any store recently, it’s likely been a bit frustrating. We still have many supply chain issues, there seem to be fewer people working in the store, and if you ask for help, they usually have no clue. And instead of lying to you, they tell you that straight up…

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Get To Know Me (MM #3914)

I have a few mantras that I often share. Life is a marathon, not a sprint is something I’ve said hundreds of times. Another saying that I seem to utter more and more is; get to know me before you start trying to sell me. That one is coming up more and more recently…

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Curbside Pickup (MM #3751)

Over the last few years, the use of curbside pickup has become more of a focus. Many places, like grocery stores, and restaurants have started relying on these customers. And lately, I’ve noticed a big change in these store parking lots…

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Troubleshooting (MM #3487)

Do you find yourself troubleshooting problems that you or others might be having? I’ve always tried to be helping, but lately I’ve had to do more than my fair share helping vendors and customer support people. I’m not complaining, but…

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Genius Bar (MM #3116)

A couple of nights ago my wife and I made a trip to our local Apple store’s Genius Bar. I crossed my fingers and hoped we wouldn’t need to replace her phone… The store, was crazy…

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The Old Home Phone (MM #2795)

Who can forget the old home phone that used to hang on the wall?  I haven’t had a home phone in over a decade, but my parents still have theirs.  And of course, the phone company’s customer service is still poor…

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We Have No Plans (MM #2667)

Whenever someone utters the phrase ‘we have no plans to make any changes,’ I know that a change is coming. I heard that phrase from my cell phone provider last year, and guess what…

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For A Fee (MM #2658)

We all know that nothing in life is truly free. But it seems that nowadays even when you pay for something the only way you get service is for a fee, an extra fee…

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Needing Help (MM #2491)

It’s never a good feeling when you’re needing help from customer service or tech support. But I think I’ve stumbled upon an interesting solution…

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Stuck On Hold (MM #2449)

Customer service never seems to get better. I spent most of the day yesterday either stuck on hold or trying to find someone to help me…

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